Talk Me Through It

Products & Services

About TMTI-USA

Talk Me Through It (TMTI) was established in England in 2002. Starting with mobile telephone support, TMTI offered mobile network operators, distributors and retailers a complete range of services from managing returns to full customer service. Mobile clients include Vodafone, Orange, O2, Virgin Mobile, Rogers, Sony Ericsson and many others.

At the same time, motor vehicle manufacturers, including Lexus, Toyota and Renault, asked TMTI to help with the complex consumer electronics being placed in their cars. The support service expanded into “gadgets” of all sorts with the Gadget Helpline providing premium use-ability services to UK consumers and retailers such as Woolworths, Sainsbury's, eBay and Amazon. We can now support almost all the electronic devices found in your home or office.

As our client list grew, so to did our capabilities to serve them. We now have the world's largest knowledge base on how to use consumer electronics, and are pioneers in the way we deliver this information, both for our partners and for the consumer directly.

Today, TMTI concentrates on building knowledge bases and delivery tools to make consumer care effective and efficient, both for our ourselves and our partners. We are experts at capturing the information necessary to solve consumer troubleshooting and use-ability issues with their electronic devices. And we are relentless about continuing to improve the means by which that information is relayed. Our delivery techniques may involve sophisticated animated and database driven Interactive Guides, advanced messaging and onboard applications, and are used in our own call centers, in our clients' call centers, online (for self-learning), delivered via a mobile application, as an MMS, via live chat and more. Sometimes it involves knowing how to help call-center agents be empathetic day after day, call after call, with no jargon, no waiting time. We know how to do that too.

TMTI now serves a wide variety of customers from consumer electronic OEMs, both on-line and traditional retailers, motor vehicle manufacturers and mobile carriers, to consumers directly with our Gadget Helpline. We help retailers, manufacturers and carriers reduce returns; provide premium technical support and use-ability advice; and reduce support costs through self-learning solutions - all while helping consumers enjoy their devices. And our Guides are so comprehensive and easy to use, we're helping OEMs get the paper manual out of the box, saving paper, packaging, shipping, and the planet.

TMTI expanded outside England with operations in Canada, the Netherlands, Finland, Sweden, Norway, Australia and New Zealand. TMTI-USA launched in Boston during late 2007. The Boston office contains management, the technicians responsible for building and maintaining our extensive Knowledge Base of consumer and commercial electronics, IT and communications specialists, call center Advisors and Special Query Advisors who handle the more complex questions.

Meet the Advisors